Introduction

Bitbuy is a Canadian cryptocurrency exchange used by many Canadians to buy, sell and hold crypto. Signing in safely is the first step to managing your account — this guide walks you through the standard login flow, 2FA setup, what to do if your login fails, and security tips to keep your funds protected.

How to sign in (step-by-step)

  1. Open your browser and go to Bitbuy's official website. Confirm the URL and SSL padlock to avoid phishing sites.
  2. Click Sign In (or Log in) and enter the email address associated with your account.
  3. Type your password carefully. If you use a password manager, confirm it fills the correct account.
  4. If you have Two-Factor Authentication enabled, enter the 6-digit code from your authenticator app (e.g., Google Authenticator, Authy) or the SMS code if you opted for phone verification.
  5. After successful verification you’ll be directed to your dashboard.
Tip: Prefer the Bitbuy mobile app? The process is the same — open the app, tap Sign In, enter credentials, then complete 2FA.

Two-Factor Authentication (2FA)

2FA adds an extra layer of security. We recommend using an authenticator app rather than SMS — authenticator apps are more resilient to SIM-swap attacks. To enable 2FA: sign in → Account Settings → Security → Enable 2FA → scan the QR code with your authenticator and save the recovery codes in a safe place.

Common login problems & fixes

  • Forgot password: Use the “Forgot password” link on the sign-in page and follow the email reset steps.
  • 2FA lost or reset phone: Use your stored recovery codes. If you don’t have them, contact Bitbuy support and be ready to complete account verification.
  • Account locked: Too many attempts can lock access temporarily — wait a short period and retry, or contact support if lock persists.
  • Suspicious activity: If you see actions you didn't make, change your password immediately and contact support to secure your account.

Account recovery checklist

Prepare the following when recovering access: email used for registration, government ID (for KYC), screenshots or transaction records, and 2FA recovery codes (if available).

Bitbuy support may ask for identity verification to confirm ownership before restoring access. Be patient and respond promptly to keep the process smooth.

Security best practices (Canada)

  • Use a unique, strong password and a reputable password manager.
  • Enable 2FA with an authenticator app; store recovery codes offline.
  • Confirm you’re on the official Bitbuy domain before signing in.
  • Avoid public Wi-Fi for account access; if necessary, use a trusted VPN.
  • Keep device OS and apps updated and watch for phishing emails.

Need more help? Check Bitbuy’s official help centre or contact their support team for account-specific issues. This guide is for general information and does not replace official support channels.